Care Net Consultants Privacy Policy
Introduction
Welcome to Care Net Consultants. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our digital and social media platforms and our electronic medical record system – My Clinic Online.
Scope of the Privacy Policy
This Privacy Policy applies to all individuals interacting with Care Net Consultants, including patients, employees, and visitors to our digital and social media platforms and EMR system. It covers collecting, using, and processing personal information through our website, social media channels, and electronic medical record system.
Consent
Using our services and interacting with us through our digital and social media platforms and EMR system, you consent to collecting, storing, processing, and disclosing your personal information, as this Privacy Policy outlines. If you do not agree with any part of this policy, please refrain from using our services.
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, surname, date of birth, gender, contact details (e.g., email address, phone number), physical address, and employment details.
- Medical Information: Health records, medical history, treatment plans, and other information related to your occupational health.
- Digital Interaction Information: IP address, device information, browser type, and activity logs when users interact with our website, EMR system, and social media platforms.
- Social Media Information: Information you provide when engaging with us on social media, including comments, likes, shares, and direct messages.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Services: To deliver occupational health services, manage your medical records, and communicate with you regarding your health and treatment plans.
- Improving Services: To analyse usage patterns and improve our digital and social media platforms, ensuring a better user experience.
- Communication: Send notifications, updates, and relevant information about our services.
- Security: Protect our systems and your personal information from unauthorised access, fraud, and other security threats.
- Compliance: To comply with legal and regulatory requirements, reporting obligations and audits.
Sharing of Your Personal Information
We respect your right to privacy and will not sell your personal information or disclose it to third parties for their own independent commercial gain. However, we may share your personal information under the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, including IT support, system hosting, medical record management, and related operational services. These parties are contractually required to safeguard your information and to use it only for the purposes agreed with us.
- Business Network, Partners and Associates (Marketing – With Consent Only): With your explicit and voluntary consent, we may share your contact details (such as your name, email address, telephone number and company information) with selected members of our business network, partners or associates who provide financial services or marketing technology services.
This sharing is done solely for marketing and related communication purposes, and only where you have agreed to such sharing. - Legal Requirements: We may disclose your personal information where required to do so by law, regulation, court order, or to protect our legal rights, property, safety, or that of our patients, employees, or other stakeholders.
- Consent: Where required by law, we will obtain your specific, informed and express consent before sharing your personal information, and you may withdraw such consent at any time.
Security
We take reasonable technical and organisational measures to protect the integrity and confidentiality of your personal information. This includes encryption, secure servers, and regular security audits. However, please note that no system is entirely secure, and we cannot guarantee the absolute security of your information.
Retention of Your Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. You may request the deletion or correction of your information by contacting us.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can manage your cookie settings through your browser.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will take reasonable steps to notify you of significant updates.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at marketing@carenetconsultants.co.za.
Thank you for trusting Care Net Consultants with your personal information. We are dedicated to safeguarding your privacy and providing the highest-quality occupational health surveillance and services.