1. Care Net Consultants operates Monday through Friday, typically from 7:00 a.m. to 4:00
   p.m., depending on the clinic location.
2. Bookings for mobile clinics and on-site services are flexible and arranged according to
   client requirements if the requests are reasonable. However, all mobile bookings must
   be confirmed by 3 p.m. the afternoon before to plan our operations for the following
   day.
3. Always confirm the operating times of the clinic you intend to visit to avoid
   disappointment.
4. We open our Clinic on a Saturday if more than 10 patients are booked. Mobile clinics
   work on the same concept.

You can make a booking with Care Net Consultants through any of the following channels:

1. Call our main line or the specific clinic directly on: +27 60 070 2723
2. Email your booking request to our team: salesdesk@carenetconsultants.co.za
3. Visit our website and submit a booking form.
4. Use our Social Media Channels: Send a booking request via:
   a. WhatsApp
   b. LinkedIn
   c. Email Newsletters
5. Contact your Sales Account Manager directly via phone, WhatsApp or email.
6. Chat with Thandi, our OMP AI Bot, for 24/7 support and quick bookings.
7. For mobile clinics, corporate wellness days, or medical surveillance at your site, we
   recommend booking 2–4 days in advance to secure your spot and ensure smooth
   service delivery.

To complete your medical, prepare the following:

• ID or Passport – note that an examination cannot be conducted without identification.
• Assistive devices (glasses/hearing aids)
• Audiologist report (if applicable)
• Take medication as usual
• Avoid noise, food, sugar, and smoking 1 hour before
  Baseline Consent form

For the best service, we strongly recommend booking—this helps us manage client flow and ensures you get the attention you deserve. That said, walk-ins are welcome at some of our clinics (depending on capacity). However, priority is always given to clients with confirmed bookings.

Exciting news! Our New Clinic, launching on September 1st, 2025 (154 Allan Road, Glen Austen, Midrand), will offer dedicated Walk-In and Booking Clinics, a first for Care Net Consultants!

1. Walk-In Clinic: Designed for flexibility, no appointment needed.
2. Booking Clinic: Ideal for pre-scheduled medicals, offering priority service.
3. Just remember: Bookings will always have preference over non-bookings, so it’s always a good idea to secure your slot in advance.

A general medical will take an average of 30-45 minutes to complete, which may depend on variables such as patient response to certain procedures such as audio and lung function tests.

Care Net Consultants endeavours to turn around our medical certificates within 72 Hours of the medical being concluded. Should there be urgency, we may provide a temporary medical certificate which is valid for seven (7) days from the date of issue.

At Care Net Consultants, we provide a comprehensive suite of Occupational Health Medical Surveillance and Services designed to protect your employees’ health, ensure legal compliance, and support your business goals.

Here’s a breakdown of what we offer:

1. Pre-employment Medicals: These assessments determine if a candidate is fit for a specific job role before they are hired.
   Why is it important?
   It prevents the placement of employees in roles that could harm their health or safety, ensures legal compliance, and helps manage workplace risk from the start.
2. Baseline Medicals
   conducted before exposure to workplace hazards, baseline medicals provide a health
   snapshot that becomes a reference point for future assessments.
   Why is it important?
   It helps identify pre-existing conditions and ensures fair tracking of workplace exposure effects over time.
3. Periodic Medicals (Risk-Based Medical Examinations): These are regular check-ups, scheduled according to risk profiles and legal requirements.
   Why is it important?
   Periodic medicals monitor employees’ ongoing health, detect early signs of occupational
   diseases, and ensure control measures remain effective. For high-risk industries like construction, we provide specialised medicals, including:
   • General Workers Medicals
   • Working at Heights Medicals
   • Machine Operator Medicals
   • Driver Medical Examinations 
4. Exit Medicals: These assessments, performed at the end of employment or a project, document an employee’s health status upon leaving the company.
   Why is it important?
   It protects both employer and employee by providing a clear health record at exit, vital for COID claims, future health disputes, and legal compliance.
5. Return-to-Work Assessments conducted when an employee returns after illness or injury to confirm fitness for duty.
   Why is it important?
   It ensures a safe and suitable return to work, helps prevent re-injury, and supports employee wellbeing.
6. Specialised Medicals: We provide targeted medicals tailored to specific job risks, including:
   • Drivers
   • Working at Heights
   • Confined Space Workers
   • Forklift Operators
   • Food Handlers
   • Exposure-Specific Medicals (e.g., Asbestos, Noise, Hazardous Substances)
7. Biological Monitoring: We perform biological monitoring to assess absorption or impact for workplaces with exposure risks (like lead or noise).
   Why is it important?
   It identifies early signs of exposure-related health risks and ensures compliance with legal exposure limits.
8. Vaccinations and Wellness Screenings: We offer flu, Hepatitis A & B, and COVID-19 vaccinations, as well as wellness screenings
   (e.g., blood pressure, glucose, cholesterol) as part of a holistic occupational health program.

At Care Net Consultants, we understand that accurate medical testing is critical, not just for compliance but also to protect the health and safety of your workforce. That’s why we follow strict calibration protocols by legal, industry, and best-practice standards. Here’s how we ensure our equipment always meets the mark:

Audiometers (Hearing Tests): Calibrated annually, or sooner if flagged, according to SANS 10154-1 standards for audiometric equipment calibration. This includes:

• Acoustic calibration (air and bone conduction thresholds)
• Biological checks (daily listening tests) to ensure devices function correctly between formal calibrations

Spirometers (Lung Function Tests): Calibrated annually as per SANS 451:2008 standards for spirometry equipment. Daily biological calibration is performed before patient testing by trained staff—this is a quick verification process using a healthy individual or control device to ensure results remain reliable. Syringe calibration checks are also performed as part of annual calibrations by certified technicians.

Vision Screening Tools: Calibrated annually, or sooner if issues arise, to ensure accurate visual acuity and colour vision assessments.

General Medical Equipment:

• Blood pressure monitors, scales, and height meters: Checked and verified monthly by trained staff. Calibration certificates are available for inspection at any time, ensuring transparency and trust.

The frequency of medical examinations is not a one-size-fits-all answer—it depends on your industry, the specific risks your employees are exposed to, and legal requirements under the Occupational Health and Safety Act (OHSA) and industry-specific regulations. At Care Net Consultants, we help businesses navigate this with tailored Occupational Health programs based on 14 key industries and their risk profiles. Here’s a guideline to help you understand:

1. Construction Industry (General Workers, Working at Heights, Plant & Machine Operators, Drivers):
   i) Legal Requirement: OHS Act (as amended), Construction Regulations 2014, SANS standards
   ii) Frequency:
   – Pre-employment
   – Baseline
   – Annually or as per risk, some high risk employees would require follow up
   examinations every 6 months
   – Exit
2. Manufacturing (Metalwork, Engineering, Fabrication):
   i) Frequency:
   – Pre-employment
   – Baseline
   – Annually for most general workers, some high-risk employees would require follow up examinations every 6-months
3. Logistics & Transport (Drivers, Forklift Operators, Loaders):
   i) Legal Requirement: National Road Traffic Act, OHS Act
   ii) Frequency:
   – Pre-employment
   – Baseline
   – Annually for drivers (PDP medicals)
   – Periodic, based on exposure (e.g., fatigue risk assessments)
4. Healthcare & Emergency Services:
   i) Legal Requirement: OHS Act, Department of Health guidelines
   ii) Frequency:
   – Pre-employment
   – Baseline
   – Annually for exposure risks (e.g., TB, COVID-19, needle-stick injuries)
   – As per risk assessments
5. Electrical & Energy Sector:
   i) Frequency:
   – Pre-employment
   – Baseline
   – Annually or 6-monthly for high-risk employees (for example those conducting high-voltage work)
   – Exit
6. Mining & Quarrying:
   i) Legal Requirement: Mine Health and Safety Act
   ii) Frequency:
   – Pre-employment
   – Baseline
   – 6-monthly to annually (depending on risk, e.g., dust, noise, vibration exposure)
   – Exit
7. Civil Engineering & Infrastructure:
   i) Frequency:
   – Pre-employment
   – Baseline
   – Annually (for high-risk employees working on bridges or tunnels 6-monthly check-ups might be required)
8. Warehousing & Logistics:
   i) Frequency:
   – Pre-employment
   – Baseline
   – Annually or as per risk profile
9. Chemical & Petrochemical:
   i) Legal Requirement: Hazardous Chemical Substances Regulations
   ii) Frequency:
   – Pre-employment
   – Baseline
   – 6-monthly to annually for high-risk exposures (e.g., solvents, gases)
10. Agriculture, Farming & Food Production:
    i) Frequency:
    – Pre-employment
    – Baseline
    – Annually for general workers (high risk employees exposed to for example pesticide/chemical might require 6-monthly monitoring)
11. Engineering & Technical Services:
    i) Frequency:
    – Pre-employment
    – Baseline
    – Annually, adjusted for risk (e.g., noise, vibration)
12. Corporate & Office Environments:
    i) Frequency:
    – Pre-employment
    – Baseline
    – Every 2–3 years (unless specific risks exist, such as ergonomic hazards or stress)
13. Hospitality & Tourism:
    i) Frequency:
    – Pre-employment
    – Baseline
    – Annually for food handlers and housekeeping staff (due to exposure risks)
14. Security Services: 
    i) Frequency:
    – Pre-employment
    – Baseline
    – Annually (mandatory for firearms handling and site-specific risks)

• Occupational Health and Safety Act (Act 85 of 1993) and Amendments (2022): This act requires employers to ensure ongoing medical surveillance based on risk assessment findings.
• Construction Regulations 2014: Specifies medicals for high-risk activities like working at heights and operating machinery.
• Hazardous Chemical Substances Regulations: Mandates medical surveillance for chemical exposure risks.
• Mine Health and Safety Act: Mandates periodic medicals for workers in mining environments.
• National Road Traffic Act: Requires annual driver medicals for public drivers.

There are many more legal standards that we comply with which is documented under each industry page.

Care Net consultants provide two convenient payment methods: EFT on booking, which requires a confirmation once payment is made, and the speed-point facility in our clinics.

Yes! Care Net Consultants provides accredited training for Health and Safety Representatives, First Aiders, Firefighters, and compliance with legal requirements as per the OHS Act Amendments.

No. The employer is on a need-to-know basis, only. Only answers to specific occupational related information are provided to your employer that may influence the tasks you need to perform. Such information includes Blood Pressure, Blood Sugar levels, Body Mass Index, Audio exam results, and vision exam results. Confidential medical information can only be obtained by another Occupational Health practitioner with your consent.

Occupational Health is concerned with identifying and managing through referral. Our Occupational Practitioners provide you with guidance and advice in lifestyle management, but any abnormalities identified during testing are referred to clinical practitioners and/or specialists for specific diagnosis and treatment.

Yes. A company may refer an employee for a standard POCT (Point of Care Test) drug screen to determine the presence of recreational or hard drugs in their system. This must be in line with their Human Resource policy.

If you’re not happy with a service or result, no stress! Here’s how to raise a dispute with Care Net Consultants:

1. Please email us: Send your concerns to our dedicated email at queries@carenetconsultants.co.za, outlining the details of your dispute.
2. Phone us: Contact our office to speak to a manager directly. Our team is ready to assist: +27 60 070 2723
3. Formal Dispute Form: This form, available at reception or via our website, helps us track and resolve issues transparently.

4. Speak Up and Speak Out Initiative: Click the link to fill in a form for our Speak Up and Speak Out initiative—this goes directly to our directors for swift attention and resolution.

5. Follow Our Newsletter: Stay updated on how we resolve disputes and implement improvements based on feedback. We believe in transparency and continuous improvement—your voice truly matters.

Once we receive your dispute, we’ll investigate promptly, and you’ll receive feedback within 3–5 working days.